When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Rang to cancel my virgin contract on Monday as paying nearly £100 per month for very poor broadband/Internet experience. I have successfully charged them £20. They will just waste your time. on 24-01-2022 21:07. . @shina67 If your services are now running again it is likely that the issue was caused by an external fault. 00 for the 3 broken appointments. But if the socket is there and you have the router, it should be straight forward to set up yourself. All its engineers are on our doorstep. Text us 📲 on +44753 305 1809, and WhatsApp us on +447305 327 112 . 1 ACCEPTED SOLUTION. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds. Plug into the Virgin Media wall socket. I can’t book an engineer online as it says I need to have had an online check first. on 19-10-2022 12:48. No texts have arrived, I did check on my third attempt that they had my mobile number correct. No show, rang now at 645pm they said they would get back to me at 7 but didnt. I paid the minimum requested to get everything up and running again and after a couple of hours my internet service was back. Plugged it in, I can make calls out, people can ring in but I can't hear it ringing. This appointment was then rescheduled by Virgin to the 23rd of November as they claimed external work needed. How to restart your equipment properly. Eh, that's exactly why I left Virgin media. 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. Isn’t it ridiculous that I have had my Virgin Media broadband for close to 2 weeks now and the company haven’t been able to send an engineer to me to install the VM socket for me. It's less widely available than some other providers, at 52% national coverage compared to 97% of the. 18/10/07 - 13:56 #4. She told me they had but offered no apology for their lateness. After several attempts to connect to anyone, I was eventually offered an engineer visit between 4pm to 7pm tonight to investigate and hopefully resolve. on 04-10-2022 17:39. on 25-08-2023 00:41. New build house has virgin media box etc installed. I took the day off work especially as well. Re: External works delays - engineer does not show up. Hi all im trying to cancel an engineer appointment which was made by an engineer last week. Options. With this I've created an internet monitoring script to detect when my PC losses internet connectivity. At the same time I cancelled my virgin TV and broadband service. Sign in . If there is a line in the property already the engineer may not need access to this, however I would make the landlord aware as to the install date anyway as they would likely need to access this anyway to check on the. build flat I needed Vodafone to send an engineer out. I took the day off work especially as well. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) By cheque (with your name, account number, and postcode on the back) to: Virgin Media Payments Ltd. I’m new to Virgin Media and I’m due to have a broadband-only package installed on 4th Feb. . Emma Robinson, 42, from Surrey, who is a Virgin Media customer,. If you need an answer you will have to phone customer services as a VM staff member will not get to your post for 2 or 3 days. Virgin media cancel installation month after month. Broadband. Options. Could we please arrange an en. All forum topics; Previous topic; Next topic; 2 REPLIES 2. Calling up they say they can't tell us when they'll arrive and to make an account online. We would like to show you a description here but the site won’t allow us. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. Chris. I have talked to about 10 different people on the phone and on the chat. 0 Kudos. on 16-10-2022 19:44. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. Jowa21. None the less an Engineer was called, they visited and told us we were a priority for total loss of service however they would. 3. Just wait here a day or two for a VM Mod to pick this up and arrange with you. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Register or sign in to My Virgin Media at virginmedia. If so, follow the on-screen instructions. Virgin Media continues to schedule 'call backs' to ensure an engineer has shown up. I believe it is a deliberate strategy by VM. Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't. When I try to make an account online, it says 'opps we've run into a problem'. If you are connected via Ethernet cable you may not see this option. We would like to show you a description here but the site won’t allow us. I received the router and TV box through the post about a week ago. Security matters. Nothing has happened. I have been having issues with Virgin Media broadband for 2 weeks now. he refused to give me his second name and by. Non-fault callouts such as this are a £25 fee. We would like to show you a description here but the site won’t allow us. Cancel engineer appt in My Virgin Media App 02-10-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media App 19-08-2023; Can’t cancel engineer appointment in My Virgin Media App 21-07-2023; Cancellation of Engineer Appointment in My Virgin. Home Phone. £5. build flat I needed Vodafone to send an engineer out. Looking at the service hers it is not showing active. Virgin did not turn up to collect boardband equipment. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Virgin Media will charge you £10. Eliminating the HDMI port & lead is the next step. take WiFi off automatic in hub settings - try a different channel (1,6 or 11 on 2. I have called the helpline who has passed me back to the first link so I am going around in a loop. Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't take time off work to wait for an engineer, just wait until the next day and plug the router in yourself. 23 and was told a engineer would come out Monday between 1-6 but no appearance I also have not received a welcome email in with my account details and area code so cannot create an account any help pleaseInstallation of a landline and broadband installation takes approximately 14 days. £29. Here are some check points to make sure your phones are in good working order. 2. The woman said she'd booked an engineer appointment for the 28th March 1pm to 6pm. No confirmation received so just rang now and there is no record of the appointment. there is no live chat. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Engineers fails to turn up in My Virgin Media App Tuesday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. The best way to cancel an Engineer visit, is to call Customer Services on 150 during working hours. Poor Internet since installation. Engineers fails to turn up in My Virgin Media App a week ago; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. We had the pack sent to us and have attempted to set it up ourselves. Engineer didn't turn up. But I’ve chosen Now Broadband for my tenancy. My thinking now is that you bill the Neil Berkett £60. Cue several months of waiting. Tudor. Joining in. We would like to show you a description here but the site won’t allow us. Automatic compensation under Ofcom rules is £9. Browse. - remove the ethernet. Hi, My install needs groundwork completed to get cable to my property, I was told this was happening on both of the stated dates. Recently ordered a quick start kit but it is not working and need an engineer. The brown box outside is all broken, please see the photo. If our technicians find the issue is with your equipment and not Virgin Media’s, or if Virgin Media equipment has been damaged or tampered with, you may be charged a £25 fee. They told me an engineer would visit. Options. I waited for 30 minutes and went up the receptionist to check that the interviewer had been informed. Plusnet charges £49. Hi GoMac, Thank you for reaching out to us in our community and welcome, sorry to see you have been unable to book a Technician for an adaptor for our Telephone Switchover, you would receive a letter and and an adaptor once a date for the change has been set up, if you need a technician. To cancel an engineer appointment, sign in to your My Virgin Media account or the app and find your appointment. TiVo. . Calling up they say they can't tell us when they'll arrive and to make an account online. Plusnet charges £49. Speed. To order an adapter, simply click Ready to switch in the. m. Engineer no show. I know my hub is broken, but my question is do engineers carry spare hubs as I don’t want the engineer to arrive, tell me I need a new hub and say he has to order it. Options. 18/10/07 - 13:56 #4. 37 in additional expenses and goodwill, on top of the refund of your monthly service charges which means, in. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Here, you can see if there are any software updates available. Copy the text in the Direct Link box, beware, there may be more text than you can see. Openreach engineer has twice failed to turn up - considering cancelling my contract. After checking the newly installed box outside be couldn't find a connection so didn't install the line inside. These are mainly if we need to complete work or tasks before your appointment. • Check the connection is tightly connected, it will make a 'click' noise when connected perfectly. Needless to say, the service was still out 24 hrs later. If you’ve ran a test on your services or contacted us because you’re experiencing a fault with your Virgin Media services, we’ll. If a customer wishes to switch to a 360 box then that's an entirely different process, it's classed as a regrade and there would be a fee of £24. Using your remote control Select Help & Settings on the Home screen. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. Welcome to the community and thanks for taking the time to post here on the forums. . Email. DTully. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 12. Virgin Media services are only available in eligible Virgin Media network areas. Is this the situation now and if so who takes responsibility? Thank youThank you for letting us know the outcome to this. wrote: Hi - No, I am with Virgin Media Fibre Broadband and Phone. Dan1983. lovett wrote: ». Options. . 83 per day if we don’t install your services on the promised day until installation’s completed. Tudor. Hey HonedAggressor, thank you for reaching out and a warm welcome to the community, I will be able to help you book a tech in. Networking and WiFi. I am a new customer and an engineer is supposed to come today between 8am - 1pm but no one came. Options. 10. Please can the problem - 5187411. The reason behind all of this is that VM (like all other "Tech" providers) are having "Hub" or electronic equipment supply issues - for the reasons that have been well reported in the press recently. Solved: Hi, I've had this issue for a couple of weeks on and off. Plug the cables into the hub. Neighbours have virgin installed and said it was a painful experience to get them to understand. 360 Box not connecting to TV. The box should reboot, the power button will turn blue, and it should reset and boot up normally. 10-09-2022 17:45 - edited 10-09-2022 17:47. Forum Member. £29. also modem has reset itself a couple of times . 22. Thanks for coming back to via private message to confirm your information. No one turned up on Wednesday 7th and again no one turned up today Thursday 10th. How do Virgin continue to trade/lie/fail to perform. My hub is upstairs, my landline, 3 phone network starts downstairs. I discussed this at length with the engineer when he visited and specifically asked if there was anything external that could be affecting my signal and he advised that there was not. Networking and WiFi. I can be working on my laptop and suddenly it disconnects and states - 5243987. HI postpete, thanks for the message and sorry to hear that there is an issue with the landline connection, I will send you a private message so that this can be looked into further for you. SpeedHello, I recently had Virgin media set to be installed but on the day no engineer turned up to install. Engineer turned up but no connection in box. Broadband. This is the fourth day now and I decided to stay with Fibre and I signed up for an 18month new contract with Virgin. The box has been like this for a couple of years. To view this please sign in to My Virgin Media here: My VM. If no joy, try the pre-install team - 0800 0521734. When I try to make an account online, it says 'opps we've run into a problem'. I called Plusnet helpline and they said they couldn't contact the engineer either. When you place your order, we'll let you know. However, as Virgin Media Broadband is a very variable service at the moment, their comment about the problems with the intermittent service was very plausible. He then followed that up with the advice that I was eligible for a pod that would resolve my black spot issues to the rear of my property, at no cost, that he had. 10-09-2022 17:45 - edited 10-09-2022 17:47. Test your wireless connection. They removed the old radiator but left the new one leant up against the wall (not attached/plumbed in). I quickly turned it down because I did not want to take such a significant pay cut. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. They then sent me the engineer's. Two days later broadband and TV worked again ( sort of). I was skeptical about the cables coming from the box. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. 5 Mbps. Lolobee96. I'd like to take a look into this for you and see what is happening. . • Check the connection is tightly connected, it will make a 'click' noise. . How do I book an engineer. Our technicians are fully trained to fix all TV boxes at your home, so even if the appointment was arranged because of a specific issue, our technician will aim to fix any new ones. Have spent numerous hours on the phone to Virgin Media and the experience has been appalling. in Virgin TV 360 3 hours ago; Moving cable connection to a different wall in Virgin Media: TiVo® service Thursday; TV 360 in Virgin TV 360 2 weeks ago; My 360 box is broken in Virgin TV 360 2 weeks ago; Connection probelms to LG OLED TV in Stream from Virgin Media 2 weeks agoOver past few months my tv repeatedly skips/goes silent for 5 secs. 22. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. Networking and WiFi. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. Engineer booked from 1pm to 6pm to run cable to another room. Please can you book an engineer asap my account no is 1050746005Go to our service status page. In the whole time, no one showed up with not a single email or text message of explanation why. I had scheduled someone to arrive at 4 p. door knocks at 735pm engineer apologising for being late but pitch black and no way could we allow drilling at that time of night also health and safety of the engineer working in the. The visit will be viewable in your online account shortly - virg. However if my rerouting requires reconnection outside my property boundary (See pic) she said Virgin cannot help. The engineer was meant to come between 8am and 1pm, but has not arrived yet. Any constructive help from Virgin Media would be expected considering the prices they. Hello, I am trying to book an engineer to do my internet as I choose șelf install, i did everything by the book but it still not working no internet anything. - remove the ethernet cable from. Hub4 flashing green constantly (modem mode) e. Browse Virgin Media Virgin Media. on 01-03-2023 00:20. Forum Member. on 06-02-2023 17:20. We initially had a message saying that our street was connected to the network and they were on track for installation (we're in Zone 3 London). Get our superfast unlimited fibre broadband. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. I was told that the engineer will visit between 8AM-1PM. I have tried to cancel an engineer re landline problems , my account isn’t showing an engineer hence I cannot cancel I have requested a - 5167679. Call 150 support. I…In response to rolandjp. We would like to show you a description here but the site won’t allow us. many help would be greatly appreciated thanks. I have waited and given the engineers the benefit of the doubt, but they have still not turned up and I have. on 28-11-2022 20:27. com/myvirginmedia. 22/08/10 - 16:14 #5. on 08-06-2023 16:51. I was sent landline adapter for the switch over date. Yes the situation is a bit messy and confused. I have been without a telephone line for 2 weeks, a new cable was fitted by Comex who are contractors for Virgin on 8th December 2020 as there was a fault with my old cable, a blockage on the line. I called the helpline and after 30 minutes of frustrating conversation where I had to repeat myself about 4 times on the same points to explain what was wrong the lady reassured me that there would be an engineer booked for me an. There's still clearly something going on here, despite using the online Virgin media. Unacceptable wait for engineer appointment. . Turn on suggestions. I tried to text and explained I couldn't get. Check your account online to see if there is any new visit shown there. matt. Booked to start contract with Virgin media online got pre contract and all and booked engineer for Monday to install broadband today is - 5053575. During the previous visits by different Engineers, two of them were very thorough and found that the box at the end of the road is exposed to the elements and so gets wet. I have suffered financia. Then the guys at the call centre ran. So we waited in for the pre-arranged engineer to call between 4 and 7pm tonight and they didn’t turn up. I had no phone call to say no one will turn up. Used the 'diagnostics app on my mobile, and did a reset, checked cables, etc, powered off/on again, (following the instructions by diagnostics), no joy. An engineer did turn up thanks and replaced the box so all is good now - VM need to improve their communications between different departments to ensure a better customer experience, I wouldn’t have minded the engineer not turning up if that had been relayed to me when the decision was made that nobody could be assigned to my fault, I received text messages up to and including the. 06-11-2019 9:40. QAM on Upstream should all be 64. If there is an appointment booked in (even if after the part-block date mentioned), this will override things and mean you have a working phone, until your switchover date. They will just waste your time. (This excludes misuse and mistreatment – so try not to use your box as a coaster!) It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny. At the same time my Virgin fibre broadband stopped working. (This excludes misuse and mistreatment – so try not to use your box as a coaster!) It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny. He advised the home phone be left connected to the Hub. If there had been an engineer out he would know. All field engineer apprentices work towards a Level 2. Options. Hi I applied for virgin media on 28. Check or update your contact details, and then click Next. Spoke to Virgin Media engineer who didn't really have a clue - was telling me when my network was losing connection over the past month and what my broadband speed is !!. £25 standard fee for the work. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. on 25-11-2022 16:07. Patiently looking forward to a FTTP choice in my area. I have just moved to a new house and I had a Virgin media engineer scheduled to setup my broadband last Wednesday 10/05/17. So. Previously with NTL, Virgin Net, Cabletel, Cable Online. Fault occurred over a week ago, logged it with BTGS immediately. I was due to be installed today and the engineer has not turned up. If they give you any grief, tell them to cancel it (You. we have now been told we can get it so re ordered it is suppose to be getting installed on the 7th feb. Arranged to work from home with my. QuickStart, set up and connections. I have a Virgin Media Tivo Box. QuickStart, set up and connections. 37 in additional expenses and goodwill, on top of the refund of your monthly service charges which means, in. I have checked your account and could see that the work order is active and scheduled for 2/3/2022 between 8 AM-1 PM. Reply. QuickStart, set up and connections. I was offered a Volt 2, got a hub 3, with the possibility of connecting a phone. A VM person will respond in a day or two. I hope this helps you. Joining in. You will only have been sent a QuickStart pack if the premises previously had VM. TV 360 and home phone not currently available in 2022/23 network expansion areas. All our contact methods can be found here - Regarding the phoneline itself - is. Upon contacting customer service to inquire why, they informed me that the engineer hadn't attended as the pre installation work (which I hadn't been informed wasn't completed) was not done and was given a timetable of 4 to 5. Cannot find details of visit in my account but had email confirming date and approx time 8. . I thought you couldn't have a 360 and a V6 running on the same account at the same time. After entering the Hub settings, it turned out that the telephony was turned off. 00 if you are not in for a booked appointment. 3 weeks ago. in QuickStart, set up and connections yesterday; Service down since Monday in QuickStart, set up and. Email. When I turn my TV on the remotes don't work but also the channels on the V Box race through from say 101 to 112. wait here and VM should sort something. We would like to show you a description here but the site won’t allow us. Speed. They will just waste your time. Next. However after getting off the phone with her. on 13-09-2022 15:44. It's been 3-4 hours now and I can see from the router's admin page, it's been stuck at "Requesting CM IP Address" and doesn't connect to the Internet (blue light flashing). More Information. NO PHONE LINE SERVICE SINCE 18TH SEPTEMBER, ENGINEER CAME TO CHECK INDOORS, HE SAID IT WAS THE CABLE FAULT OUTSIDE THE HOUSE, THEY CAME TO LAY NEW CABLE OUTSIDE BUT NEEDS TO BE RECONNECTED INTO THE HOUSE, NOT SEEN A VIRGIN MEDIA ENGINEER SINCE THEN, NOT GOOD. FYI that I do not work for NOW, just a NOW customer trying to help. Thanks for posting and welcome to the community. By calling 0800 064 3777. We then had a call last week saying that there were no engineer appointments available and the original date. staff will book something it takes them a few days to get to threads or ring but. The box should reboot, the power button will turn blue, and it should reset and boot up normally. App then says we need an engineer, and. I wouldnt, cos once its fitted someone has to pay for it! You need to get on to VM and tell them that someone came to your door and fitted equipment that you have not ordered and demand they investigate. They told me an engineer would visit on Thursday 2nd. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. but helpful does not mean solved!) Today, my connection has completely died, and no reported faults in the area. Tv engineer charges. Then take the very well worn path to Ombudsman Services. He told me that I would have to enter my PCs IP address on my. Engineers fails to turn up in My Virgin Media App yesterday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. We would like to show you a description here but the site won’t allow us. She was told (after being on hold for 90 minutes) that an engineer had been scheduled for Tuesday. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. None of the advisors in India know what they are doing and - 5263894. I booked appointment for a virgin media engineer to change cable box and location and move socket tomorrow morning (11 Feb). However, yet again, even though they had rescheduled the appointment to today, 2nd of March 2023, with utmost assurance. screw the master socket back to the wall. Joining in. I understand that your concern is with regards to the installation of Virgin Media. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. on 10-02-2023 10:41. 37 in additional expenses and goodwill, on top of the refund of your monthly service charges which means, in. . No one ever calls back. in the mean time. The fact that the person on the phone had no idea that this was a thing either was incredibly frustrating (especially after having to put up with hold music for ages). Joining in. I do not work for VM. Still no option to book an Engineer. You move into a new house and are told by your ISP that Openreach’s Fibre-to-the-Premises broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t been completed. 1 REPLY. He then attached his portable TV to the original V Box - no. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . Jan 10, 2019. Hi. eg3fix your landline; tap can't receive calls and it takes you straight back to the start. 24 for a no-show without 24 hours prior notice and £5. Anot. I discussed this at length with the engineer when he visited and specifically asked if there was anything external that could be affecting my signal and he advised that there was not. . If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 25 per day. If we promised to be with you on a particular day and we don’t turn up that day, or cancel with less than 24 hours’ notice, we’ll automatically apply a £29. My Virgin Media App. Virgin Media. Options. Community; Volt. QuickStart, set up and connections. 0 Kudos.